Turn Existing Expertise into Scalable Learning

Start with the expertise you already have

Valuable knowledge often lives with experienced people rather than in a form others can readily learn from or use. Knowledge activation is the work of transforming that expertise and existing knowledge into scalable learning, content, intelligent systems and business systems. Start by identifying the knowledge people repeatedly need, then consider which form would make it most useful to them.

Make learning repeatable

Courses and curriculum give expertise a structure that can reach beyond its original expert. Rohan Hall helped develop and write courses and curriculum for PeopleSoft manufacturing and related enterprise systems. He also taught PeopleSoft courses and train-the-trainer programs to implementation partners and enterprise customers, including IBM, KPMG, Deloitte & Touche and Accenture.

Connect education to organizational capability

Scalable learning is one part of a larger goal: helping an organization use what it knows. Rohan’s Enterprise AI & Transformation work encompasses education, operating models, workflow transformation and the move from experimentation to durable capability. The useful question is not only what to teach, but how people will apply that knowledge in their work.

Choose where knowledge needs to be available

Expertise can serve different needs in different forms: learning and content for people building skills, or intelligent and business systems that make knowledge useful in day-to-day work. Lumi addresses conversational websites through information a business has reviewed and approved, customer inquiry handling and customer intelligence. If a system will answer customer questions, decide which business information it should draw on before considering the experience around it.

Frequently asked questions

What is a train-the-trainer approach?

It prepares people to teach others, extending enterprise systems knowledge beyond an individual instructor. Rohan Hall taught train-the-trainer programs as part of his PeopleSoft education work.

Does knowledge activation only mean creating courses?

No. It can also turn expertise into content, intelligent systems and organizational capability. The right form depends on whether people need to learn the knowledge, find it or use it in a workflow.

Where does AI fit?

AI-powered courses, content, learning and business systems are part of this work. For organizations, the broader consideration is how education and workflow transformation help AI move beyond experimentation into durable capability.